Spanish, English, French, German, and Italian

If you experience any technical issues while browsing our website or placing an order, please contact us and we will help you resolve the problem. info@berwickshoes.com

It will meet all the specifications and features shown for the model, but please bear in mind that, as it is a handcrafted product, there may be slight variations in color and finish.

Select the item you wish to buy by choosing your size and adding it to your basket. Once you have selected all the desired items, go to the shopping cart; you will see a summary of your order, where you can confirm it and proceed with the purchase, remove unwanted items, or go back if you wish to continue shopping.

Monday to Thursday: 09:00 to 13:00 and 16:00 to 19:00; Friday: 09:00 to 13:00.

If you require an invoice, please email us at info@berwickshoes.com within 48 hours of your order confirmation, providing the following details:

-       Email subject: Request for order invoice (please include your order number)

-       Full name or company name

-       National ID / Foreigner ID or Tax ID

-       Full address, including town/city, postal code, and province

Yes, all items shown in our online store include Spanish VAT at 21%.

• Most commonly, your email service is sending our messages to the 'spam' or 'junk' folder. To prevent this, add info@berwickshoes.com to your email contacts.
• Make sure you entered the email address correctly when you created the account.

We recommend consulting our size guide, where you can find size information based on the specific last. To determine your foot size, we suggest measuring the inside of a shoe you wear regularly, from toe to heel. In any case, please feel free to contact us for guidance regarding specific lasts (info@berwickshoes.com).

You will find an "ACCOUNT" icon in the top right corner of our website. If you are already registered, simply enter your email address and password. If you are not yet registered in our online store and wish to do so, click on "Register" and fill out the form that appears. We will automatically send you a confirmation email; once you receive it, click the "Complete Registration" link to finalize your registration on our website.

If you have forgotten your password.

No, to place an order and make your purchase, you only need to provide your shipping details.
We recommend registering, as this will allow you to check the status of your orders.

After making the payment, you will receive a confirmation email; if you do not receive it, please check your spam folder or contact us. You can also view your order status under "ACCOUNT" if you have registered.

If you have registered, you can access your account and select "My orders"; from there, you can check the status of your order.

As long as you have not completed your order, you can remove any items you don't want from the shopping cart. Once the purchase process is finished, items cannot be removed or the order cancelled through the online store.

Yes, once you access the "shopping cart," you have the option to save your current cart to your shopping list and complete the purchase process at a later time.

We accept major credit and debit cards (Visa, MasterCard, Aurora Card, Discover, Maestro, American Express), as well as PayPal, Bizum, and bank transfer. If you experience any payment issues, please contact us at info@berwickshoes.com

• Check that you have filled in all fields correctly.
• Check that your card is valid; it may have expired.
• You may have exceeded your purchase limit. Check with your bank.
• Your card may not be enabled for online purchases.

Yes, your data is 100% protected with us and is transmitted using SSL encryption. For payments with Visa and Mastercard, only Secure Electronic Commerce (SEC) transactions are accepted. After verifying that the card is enrolled in the SEC system, the system will contact the issuing bank so the buyer can authorize the purchase. Once the bank confirms authenticity, the card will be charged.

Wherever you like. On the order form we ask for a delivery address, which can be different from the billing address, as long as both are within the same country.

We currently deliver to: Spain and the rest of the European countries (Portugal, France, Belgium, Czech Republic, Cyprus, Denmark, Germany, Estonia, Ireland, Italy, Lithuania, Luxembourg, Hungary, Malta, Netherlands, Norway, Austria, Poland, Switzerland, Slovenia, Finland, Sweden, Greece). We also deliver to most other countries in the world, except South Korea, Japan and Thailand, which have their own official stores where purchases must be made. If you'd like, you can contact us at info@berwickshoes.com and we will inform you.

No, the billing country must always match the delivery country.

Contact us to discuss the possibilities: info@berwickshoes.com

Usually between 24-48 business hours in the Iberian Peninsula, and 5 to 7 business days in the rest of Europe, although you can request Premium service and receive your order within 48-72 business hours.

Shipping is free to most countries in the European Union. For shipments to areas outside free-shipping coverage, the cost is calculated based on destination, item weight, and quantity shipped, according to carrier rates. Please check the purchase terms and conditions.

Exchanges are not handled directly; you must make a return and place a new order.

To request a return or withdraw from your purchase, you must fill out the corresponding return form. Submitting this form is required in order to process the request.

We will send a courier to collect the product, so we will need you to provide the pickup address along with any relevant notes.

Returns will not be accepted for products that are missing accessories or parts, that show damage (scratches on the sole or damage to the leather), or that show wear or signs of use beyond what is necessary to check that the item is in good condition and the correct size. If the original packaging and label are not complete and in proper condition, the items may suffer a depreciation in value.

You have 14 calendar days from the date of receipt. For more information, please see the purchase terms and conditions.

Shipping costs for a first return will be free if the original shipping was also free; you can check this in the purchase terms and conditions table. Costs arising from a second or subsequent return will be borne by the customer.

Once the merchandise is received and verified to be in perfect condition, the refund of the amount paid will be processed. We will issue the refund within a maximum of 14 business days from receipt of the goods.

For the return to be accepted, the product must be in perfect condition (no scratches on the sole or damage to the leather), and must retain its original labels and packaging. If the shoe is not in perfect condition, it may suffer a depreciation, which will be borne by the customer.