PURCHASE TERMS

Prices and terms of sale are provided for informational purposes only and may be changed in response to market fluctuations. However, placing an order by completing the purchase form implies acceptance of the offered price and the general terms of sale in force at that time. Customers can check the status of their order at any time.

Please note that BERWICK 1707, S.L. provides customer complaint forms at its registered office at Hermosilla, 11, Madrid.

Payment methods

To ensure the highest level of payment security, BERWICK uses a “secure payment” system. Confidential payment details are transmitted directly to the relevant financial institution in encrypted form (SSL).

For card payments, we only accept transactions using CES (Secure Electronic Commerce) with the international 3D Secure protocol. When you pay through a secure payment gateway, the system will automatically verify that your credit card is enabled for secure online transactions. It will connect to the card-issuing bank, which will ask you to authorize the transaction. The transaction will only be completed after the authentication code is confirmed; otherwise, it will be declined.

Payment is also accepted through the secure PayPal platform, Bizum, or bank transfer. Bank transfers are only available for orders delivered and invoiced in the European Union.

Invoicing

If you would like an invoice, please contact us at info@berwickshoes.com within 48 hours of your order confirmation, providing:

-       Email subject: Request for order invoice (include your order number)

-       Full name or company name

-       National ID / foreigner ID or tax ID

-       Full address, including town/city, postal code and province

Business hours

At BERWICK, you can shop at any time of day, every day of the year. Please bear in mind that orders are shipped directly from the factory, which is open on business days. When the factory is closed for holidays or public holidays, we will provide notice in this section so that customers are aware of possible delivery delays. We will also announce it on our website’s home page.

Customer service hours are Monday to Thursday from 09:00 to 13:00 and from 16:00 to 19:00, and Friday from 09:00 to 13:00. Our email is info@berwickshoes.com

Shipping

• For orders placed before 17:00, delivery times will be as follows:

• We cannot guarantee these delivery times, although we do our best to ensure that shipping companies meet them whenever possible. Delivery within 24 hours cannot be guaranteed to rural areas far from urban centers. 

• Delivery times depend on the availability of each product, which is indicated on its product page. They are also affected by the factory opening hours listed in the previous section. Orders that include several items will be shipped together, and the delivery time will correspond to the item with the longest delivery time.

• An order will be considered delivered once the customer has signed the delivery receipt.

• The delivery country must match the billing country; otherwise, the shipment cannot be made. Likewise, in the event of a return, the product pickup country must match the country where it was delivered.

• If you receive a product damaged in transit, we recommend contacting us within the first 24 hours and providing photographic evidence so we can file a claim with the shipping company.

• If there is any discrepancy with your order, you received the wrong product, or an item is damaged, please let us know as soon as possible so we can resolve the issue as quickly as possible.

• We do not ship to collection points, parcel shops, or lockers. Please provide a postal address where someone can receive or accept delivery of the package.

Shipping costs

For shipments of 1 or two pairs, see the following tables for shipping costs to each country; for destinations not listed, shipping costs will be paid by the customer and will depend on the rate quoted by the carrier, calculated according to the destination, the weight of the items, and the quantity to be shipped.

For shipments of more than two pairs, shipping costs will increase proportionally according to the number of pairs ordered.

Shipments outside the European Union are usually subject to destination taxes and duties, depending on each country's legislation. These charges will always be paid by the customer and ARE NOT INCLUDED IN SHIPPING COSTS.

Exchanges and returns. Right of withdrawal.

In accordance with current legislation, if you are not satisfied after receiving the product, you may return it. You have 14 calendar days from the date of receipt to request a return and send the item back to our facilities. If you wish to exchange it, you will need to return it and place a new order.

To receive a refund, the product must be at our facilities before the 14-calendar-day period expires.

Returns will not be accepted for products that are missing accessories or parts, are damaged (scratches on the sole or damage to the leather), have defects or show signs of use beyond what is necessary to check that they are in good condition and the correct size. If the original packaging and label are incomplete or not in good condition, the products may be subject to depreciation. 

If the size is incorrect, or if you wish to exchange the item for any other reason, you must return it by completing this form, you will need to contact us so we can accept the return. We will email you with the 'return number' and the instructions to follow. 

To process your return, we will need you to confirm an address where the carrier can collect the package during business hours, as well as a contact phone number. Someone must be present to hand the package to the carrier. Collections cannot be made in a different country from the one the order was shipped to.

If you wish to drop off your package at a Service Point to return it, you must indicate this in the returns questionnaire. We will email you the drop-off instructions and the corresponding label.

The country from which the product is collected must be the same as the country where the order was delivered. Otherwise, the customer must send the package to the factory at their own expense and bear all transport and customs costs that may be incurred.

If, due to circumstances beyond Berwick's or the transport company's control (for example, if no one is at the address when they come to collect the package), the package cannot be collected, we will send the carrier to collect the package the customer wishes to return one more time. After both collection attempts have failed, returning the package to Berwick will be the customer's responsibility, including the arrangements and all costs. 

Return shipping costs will be free if the shipping cost is also free; you can check this in the attached table*. The product must be in perfect condition and in its original packaging; otherwise, the company reserves the right to charge a handling and processing fee. Costs incurred for second or subsequent returns will be borne by the customer (check with the supplier)*

Once the goods have been received and confirmed to be in perfect condition, the refund of the amount paid will be processed. We will issue your refund within a maximum of 14 business days from receipt of the items at our facilities.

 

Shipping costs by country

Shipping cost table for shoes and shoe trees for 1 or 2 pairs.
More than 2 pairs always incur a cost, which will increase proportionally according to the quantity.

PRICES INCLUDE TAXES

Zone	Standard Service	Premium Service (fast)	Return Cost
Spain
Mainland + Balearic Islands	FREE	FREE	FREE
Canary Islands / Ceuta and Melilla / Andorra	40,00 €	40,00 €	40,00 €
European Union
Belgium / Belgium (Belgium)	FREE	30,00 €	FREE
Czech Republic (Czech Republic)	25,00 €	30,00 €	25,00 €
Cyprus (Cyprus)	-	30,00 €	30,00 €
Denmark (Denmark)	FREE	30,00 €	FREE
Germany (Germany)	25,00 €	30,00 €	25,00 €
Estonia (Estonia)	25,00 €	30,00 €	25,00 €
France	FREE	30,00 €	FREE
Ireland	FREE	30,00 €	FREE
Italy (Italy)	25,00 €	30,00 €	25,00 €
Latvia (Latvia)	25,00 €	30,00 €	25,00 €
Lithuania (Lithuania)	25,00 €	30,00 €	25,00 €
Luxembourg	FREE	30,00 €	FREE
Hungary (Hungary)	25,00 €	30,00 €	25,00 €
Malta	-	30,00 €	30,00 €
Netherlands (Netherlands)	25,00 €	30,00 €	25,00 €
Austria (Austria)	FREE	30,00 €	FREE
Poland (Poland)	25,00 €	30,00 €	25,00 €
Portugal	FREE	30,00 €	FREE
Slovenia (Slovenia)	25,00 €	30,00 €	25,00 €
Slovak Republic (Slovakia)	25,00 €	30,00 €	25,00 €
Finland (Finland)	FREE	30,00 €	FREE
Sweden (Sweden)	FREE	30,00 €	FREE
Greece (Greece)	FREE	30,00 €	FREE
Romania (Romania)	25,00 €	30,00 €	25,00 €
Croatia (Croatia)	25,00 €	30,00 €	25,00 €
Bulgaria (Bulgaria)	25,00 €	30,00 €	25,00 €
Rest of Countries
Argentina	-	54,00 €	54,00 €
Australia	-	54,00 €	54,00 €
Bosnia and Herzegovina	-	48,00 €	48,00 €
Brazil (Brazil)	-	54,00 €	54,00 €
Canada	-	52,00 €	52,00 €
Chile	-	54,00 €	54,00 €
Colombia	-	54,00 €	54,00 €
India	-	54,00 €	54,00 €
Iceland (Iceland)	-	48,00 €	48,00 €
Réunion Islands	-	65,00 €	65,00 €
Kazakhstan (Kazakhstan)	-	65,00 €	65,00 €
Malaysia	-	54,00 €	54,00 €
Morocco	-	48,00 €	48,00 €
Nigeria	-	65,00 €	65,00 €
Norway (Norway)	-	48,00 €	48,00 €
New Zealand (New Zealand)	-	54,00 €	54,00 €
Peru	-	54,00 €	54,00 €
Suisse / Schweiz (Switzerland)	-	48,00 €	48,00 €
South Africa	-	65,00 €	65,00 €
Thailand	-	54,00 €	54,00 €
United Arab Emirates	-	80,00 €	80,00 €
United Kingdom	-	39,00 €	39,00 €
United States	-	52,00 €	52,00 €
臺灣 (Taiwan)	-	54,00 €	54,00 €
中华人民共和国 (China)	-	54,00 €	54,00 €
Uruguay	-	54,00 €	54,00 €
Србија (Serbia)	-	48,00 €	48,00 €
Shqipëria (Albania)	-	48,00 €	48,00 €
Македонија (North Macedonia)	-	48,00 €	48,00 €

** Overseas departments and territories: please enquire about shipping costs at info@berwickshoes.com.

Accessory shipping cost table

PRICES INCLUDE TAXES

Destination	Cost
Mainland Spain and the Balearic Islands	12,00 €
Portugal	12,00 €
Europe	20,00 €
United Arab Emirates	40,00 €
Rest	35,00 €

** Customers are responsible for the cost of returning accessories.

For any exchange or return, you must first contact the supplier by completing the relevant form.

Warranty

All products sold through our website berwickshoes.com are genuine BERWICK brand products, made in Almansa, Spain.

All products come with a 3-year warranty, in accordance with Law 3/2014 of March 27, approving the consolidated text of the General Law for the Defense of Consumers and Users and other supplementary laws, except in exceptional cases where the warranty period may differ.

If you need to make a warranty claim, please contact us by emailing  info@berwickshoes.com

You must provide your full name, the email address used to make the purchase, and the order number. You may also send the invoice, delivery note, or order confirmation, which you can download from your account on our website.

The warranty does not apply in the following cases: 

• Deterioration caused by misuse of the product or inappropriate use,

• Damage caused by the user or by unauthorized third parties,

• Damage caused by accidents, lightning, floods, fires, or any other cause for which the manufacturer is not responsible,

• Use of the product outside a family and private context, for example, intensive professional use,

• Deterioration caused by adaptations, adjustments, or modifications made to a product without written agreement with the manufacturer,

• Deterioration due to repair, maintenance, or replacement of parts subject to normal wear and tear,

• Deterioration of accessories.

Online dispute resolution

Online dispute resolution pursuant to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which can be accessed via the following link: http://ec.europa.eu/consumers/odr/.