PURCHASE CONDITIONS

Prices and sales conditions are for informational purposes only and may be modified due to market fluctuations. However, placing an order by completing the purchase form implies acceptance of the offered price and the general sales conditions in force at that time. The customer can access the status of their order at any time.

We inform you that the company BERWICK 1707, S.L. has complaint forms available to customers at its registered office at Hermosilla, 11 in Madrid.

Payment methods

To ensure maximum payment security, BERWICK uses a “secure payment” system; confidential payment data is transmitted directly in encrypted form (SSL) to the corresponding financial institution.

For card payments, we only accept CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol. When making a payment through a secure payment gateway, the system will automatically verify that the credit card is enabled for secure electronic commerce. It will connect with the issuing bank, which will request authorization for the transaction. The transaction will only be completed after confirmation of the authentication code; otherwise, the transaction will be rejected.

Payment is also accepted through the secure platforms PayPal, Bizum, or bank transfer; the latter only for orders delivered and invoiced within the European Union.

Billing

If you want an invoice, please contact us at info@berwickshoes.com within 48 hours after your order confirmation, indicating:

-       Email subject: Invoice request for order (indicate your order number)

-       Full name or company name

-       DNI / NIE or CIF

-       Full address with town, postal code, and province

Hours

At BERWICK you can shop at any time of day, any day of the year. You should keep in mind that shipments are made directly from the factory, which remains open on business days. When the factory is closed for holidays or public holidays, this will be announced in this same section so that the consumer is aware of possible delivery delays. It will also be announced on the homepage of our website. 

Customer service hours are: Monday to Thursday from 9:00 AM to 1:00 PM and from 4:00 PM to 7:00 PM, Friday from 9:00 AM to 1:00 PM, and our email info@berwickshoes.com

Shipping

• For orders placed before 5:00 PM, the delivery times will be as indicated below:

• We cannot guarantee these delivery times, although we always try to ensure that the shipping companies meet them whenever possible. In rural areas far from urban centers, delivery within 24 hours cannot be guaranteed under any circumstances. 

• Delivery times depend on the availability of each product, which is indicated on each product’s page, and also on the factory opening hours mentioned in the previous section. For orders including multiple items, there will be a single shipment, and the delivery time will correspond to the item with the longest delivery time.

• An order will be considered delivered when the delivery receipt is signed by the customer.

• The delivery country must match the billing country; otherwise, the shipment cannot be made. Similarly, in case of a return, the product pickup country must match the country where the delivery was made.

• If you receive a product damaged during transport, it is recommended to contact us within the first 24 hours and provide photographic evidence to claim the issue with the transport company.

• If there is any discrepancy with your order, such as receiving the wrong product or a defective item, please notify us as soon as possible so we can provide a solution quickly.

• Shipments will not be made to pickup points, point pack, or lockers. Please provide a postal address where a physical person is available to receive or deliver the package.

Shipping costs

For shipments of 1 or 2 pairs, please consult the following tables to know the shipping costs for each country. Outside these, the shipping price will be borne by the customer and will depend on the rate offered by the carrier, calculated according to the destination, weight of the items, and quantity to be shipped.

For shipments of more than two pairs, shipping costs will increase proportionally according to the number of pairs ordered.

Shipments outside the European Union are usually subject to taxes and duties at the destination, depending on the legislation of each country. These costs will always be borne by the customer and ARE NOT INCLUDED IN THE SHIPPING COSTS.

Exchanges and returns. Right of withdrawal.

According to current legislation, if you are not satisfied once you receive the product, you may return it. You have a period of 14 calendar days from the date of receipt to request the return and send it back to our facilities. If you wish to make an exchange, you must return the product and make a new purchase.

To process a refund, the product must be at our facilities before the 14 calendar day period expires.

Returns will not be accepted for products missing accessories or parts, showing damage (scratches on the sole or defects in the leather), defects, or signs of use beyond what is necessary to verify their good condition and correct size. If the original packaging and label are not complete and in proper condition, the products may suffer depreciation. 

If the size is not correct, or if you want to make an exchange for any other reason, you must proceed with the return by completing this form. form, it will be necessary to contact us to accept the return. We will send you an email with the 'return number' and instructions to follow. 

To process the return, we need you to confirm an address where the package can be picked up during the carrier's business hours and a contact phone number. It is essential that someone is available to hand over the package to the carrier. Pickup cannot be made in a country different from where the order was shipped.

If you wish to drop off your package at a Service Point for the return, you must indicate this in the return form. We will send you an email with deposit instructions and the corresponding label.

It is essential that the country where the product is picked up matches the country where the order was delivered; otherwise, the customer must send the package to the factory by their own means and bear all transportation and customs costs incurred.

If for reasons beyond Berwick or the carrier's control (for example: the recipient is not at home when the package is to be picked up) the package cannot be collected, we will send the carrier one more time to pick up the package the customer wishes to return. After two unsuccessful pickup attempts, the return of the package to Berwick will be at the customer's expense, including all means and costs. 

Return shipping costs will be free if the original shipping was free, which you can check in the attached table*. The product must be in perfect condition and in its original packaging; otherwise, the company reserves the right to charge a handling and processing fee. Costs incurred by second or further returns will be borne by the customer (check with the supplier)*

Once the merchandise is received and verified to be in perfect condition, the refund will be processed. We will credit you within a maximum of 14 business days from the receipt of the items at our facilities.

** Returns of accessories will be at the customer's expense. For any return, it is essential to first contact the supplier by filling out the form found at the beginning of this page.

Warranty

All products sold through our website berwickshoes.com are original BERWICK brand products, manufactured in Almansa, Spain.

All products have a 3-year warranty period, in accordance with Law 3/2014, of March 27, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases where the duration may differ.

If the warranty needs to be exercised, you must contact us by sending an email to  info@berwickshoes.com

It will be necessary to provide full name, email used for the purchase, and order number; you may also send the invoice, delivery note, or order confirmation, which can be downloaded from your account on our website.

The warranty does not apply in the following cases: 

• Deterioration caused by misuse of the product, inappropriate use,

• Damage caused by the user or unauthorized third parties,

• Damage caused by accidents, lightning, floods, fires, or any other cause not attributable to the manufacturer,

• Use of the product outside the family and private context, for example, intensive professional use,

• Deterioration caused by adaptations, adjustments, or modifications made to a product without written agreement from the manufacturer,

• Deterioration due to repair, maintenance, or replacement of parts due to normal wear,

• Accessory deterioration.

Online dispute resolution

Online dispute resolution in accordance with Article 14.1 of Regulation (EU) 524/2013: The European Commission offers an online dispute resolution platform, accessible via the following link: http://ec.europa.eu/consumers/odr/.